Frequently Asked Questions

We are used to utilising a paper system; how can Wisterias CMS assist with the transition to an electronic system?

While many care homes and agencies in the United Kingdom have achieved success with traditional paper-based systems, along with excellent reviews and reliable operating procedures, it's essential to recognize that embracing a paperless approach offers a host of advantages that can significantly elevate the quality of care. Going digital not only enhances person-centred care but also revolutionizes communication and collaboration, ensuring accuracy, efficiency, and, ultimately, safety in operations. With Wisterias CMS, we provide a flexible training approach, offering virtual and onsite training sessions. We understand that rigorous training may not suit everyone, so we strive to strike the perfect balance between comprehensive instruction and user-friendly guidance. This ensures a seamless transition and empowers users to confidently harness the full potential of our system.

Do you offer a free trial?

Yes, certainly! Just drop us an email or give us a call, and we’ll get this arranged for you.

Will my care team be able to use the software system, considering that some members are not tech-savvy and may find it challenging to transition to a digital system?

With our extensive experience in the field of care, we are well-acquainted with the environment and the capabilities of our staff members working in these settings. During the development, we actively involved various carers in the design and user interface, ensuring its user-friendliness. We continue to refine the system in each phase, seeking feedback to enhance the user experience. We understand that healthcare professionals may face technical challenges, but the Wisterias Team is here to provide support to you and your team, alleviating any apprehensions you may have before implementing the system. In practice, once your care team sees how Wisterias CMS is a tool designed to assist them in their daily tasks and simplify their work, they will wholeheartedly embrace it. It's essential to involve your care staff in the process, and simultaneously, it requires determined leadership to bring about a cultural shift within the organization. As caregivers ourselves, we take pride in developing and designing a system with a user-friendly interface and helpful prompts, ensuring ease of use.

Do we have to use the entire system all at once, or can we omit certain features if we do not require them?

The Wisterias CMS solution provides comprehensive modularity, enabling the flexibility to add or remove specific features. This approach simplifies the transition by dividing it into manageable sections, ultimately leading to cost savings.

Is it possible to tamper with entries in the system?

We recognize that mistakes may occur, but these changes are thoroughly traceable and accountable. Although a complete delete log is maintained to allow for auditing and follow-up as needed, these are under daily notes revisions. This choice was made based on the recommendation that regulators should not, for legitimate reasons, like content that can be deleted because there should always be a trace.

What type of device do I need to download the carers app?

Introducing our Mobile App, available on both Android and iOS platforms. Caregivers can seamlessly record daily activities, including vital health information, manage medication, report incidents, and check the rota, streamlining the entire process. Our user-friendly interface ensures effortless navigation, and with real-time updates, you'll have all the necessary information at your fingertips. Join our community of dedicated caregivers and enhance the quality of care you provide to your loved ones. Download now to experience caregiving made easy and efficient.

What are future programming developments?

We have forged strong partnerships with established centres and highly regarded collaborators who fully engage with our comprehensive system, consistently offering valuable feedback and insightful suggestions for our continuous advancements. In addition, we are actively collaborating with various prestigious universities across the UK, engaging in meaningful research partnerships to uncover optimal solutions. Our dedication to ongoing improvement drives us to perpetually evolve and tailor unique features that align with your specific needs and priorities.

What types of care services does your software support?

Wisterias CMS takes pride in serving a diverse range of care providers, including nursing homes, care homes, Domiciliary Care Agencies, and Supported Living Services. Our versatile care planning software is designed to bring advantages to care organizations of various scales.

How long will it take to sign up with Wisterias CMS?

After you've filled out our sign-up form, it's important for us to understand your requirements and settings to determine which modules would be ideal for you. Once we understand your requirements and agree on which modules you would like to start with, your account will undergo verification within a maximum of a couple of hours. If, for any reason, we are unable to create an account for you, we will contact you.

What sets Wisterias CMS apart from other systems?

With Founder Tsitsi Mtasa's extensive experience gained from working alongside her family-owned care agency, our system, Wisterias CMS, is founded on an unparalleled wealth of industry knowledge and a sincere passion for enhancing care practices. Tsitsi's invaluable connections and consultations with various stakeholders within the care industry have propelled rapid and purposeful system development, with these stakeholders actively influencing the software's features and functionality. We've identified deficiencies in existing solutions—outdated, complex, and costly—and, in response, we prioritise four core principles: promoting person-centred care, utilising AI for preventive care practices, and employing real-time data analysis to enhance audits and enable seamless data sharing for collaborative work. We firmly believe that collaborative effort is paramount in delivering exceptional care. Leveraging our unique compliance insights and outstanding CQC ratings, we offer a personalised service that fosters robust relationships with our support team.